Is the support alive?

Hello
Does the support or other member alive on this forum and/or Github repo?

I got support but it took like a week.

That’s absolutely unacceptable. I feel like this has simply turned into a cash cow… The developer takes whatever money comes rolling in, but there is VERY LITTLE actual work being done on the product - especially where EXISTING templates are concerned. Any work that might be performed is being done in new spaces so they can grab a large customer base instead of supporting the existing customers that have already given them money.